1
Case review
Our team gathers details of the scam and your interactions with your bank, then assesses whether we’re likely to help.
Fraud & scam refunds
Lost money
to a scam?
ClaimGuard helps victims of fraud fight for reimbursement from banks and payment providers – with experienced specialists on your side.
Global coverage
We work with clients in all countries
£100m+
Total funds pursued
6,000+
Clients supported worldwide
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Rated “Excellent”
Independent client reviews on third-party platforms.
Average claim value
£18,200
Typical response time
24–48 hrs
We review every enquiry manually. If we can’t help, we’ll show you how to pursue a complaint yourself for free.
As featured in
Finance Daily
MoneyWatch
Consumer Today
Fraud Report
How it works
We manage the process end-to-end
You can always complain to your bank and to the ombudsman yourself for free. If you’d like expert help, here’s what we do for you.
2
Bank complaint
We prepare a tailored complaint, citing relevant rules and industry standards, and submit it to your bank on your behalf.
3
Independent review
If needed, we escalate your case to an independent dispute body, arguing why you should be reimbursed under applicable guidelines.
About us
Specialists in bank-related fraud complaints
ClaimGuard is made up of professionals with backgrounds in banking, complaints handling and financial dispute resolution. We focus exclusively on fraud and scam cases.
Our mission is simple: make it easier for ordinary people to get a fair outcome when things go wrong.
Talk to the teamWhy we exist
- Scam victims are often unfairly blamed for “authorising” a payment.
- Rules and voluntary codes can be complex and hard to navigate.
- Independent reviews can overturn poor bank decisions.
Why ClaimGuard
Thousands of people choose us to manage their claim
Fair, success-based fees
We only charge if your case succeeds. Our fees are a percentage of the refund actually paid to you. No upfront cost for eligible cases.
You can handle the complaint yourself at no charge – we’ll show you how.
Proven results
We’ve pursued claims adding up to more than £100 million across a range of scams: crypto, investments, “safe accounts”, purchase scams and more.
Focused on standards
Our work is built around the rules, regulations and good-practice guidance that banks are expected to follow when dealing with fraud.
Types of scams
We see these scams most often
Cryptocurrency
Fake “brokers” or platforms promising guaranteed returns on coins or tokens.
Learn moreInvestment
High-yield schemes, bonds or property projects that never really existed.
Learn moreSafe account
Fraudsters posing as your bank, persuading you to “move money to safety”.
Learn morePurchase
Paying for goods or services that never arrive – often via bank transfer.
Learn moreRomance
Long-term relationships built online, ending in repeated requests for money.
Learn moreInvoice
Fraudsters intercepting genuine invoices and swapping the bank details.
Learn moreJob / task
Fake work-from-home opportunities requiring “fees”, “deposits” or using your account.
Learn moreUnauthorised
Card or online banking transactions you didn’t make or approve.
Learn moreRead the latest
Articles & guides
Stay up to date on new scam trends and understand your rights when something goes wrong.
Featured
How to complain to your bank after a scam
A step-by-step guide to raising a complaint with your bank if you’ve been tricked into transferring money.
Read articleGuide
Recognising fake investment platforms
Common red flags in adverts, websites and “advisers” promising unbelievable returns.
Read articleInsight
What to expect from an ombudsman review
How independent dispute services look at fraud complaints – and what evidence can help your case.
Read articleStart your claim
Tell us what happened
Share a few details about the scam and how your bank responded. We’ll review your enquiry and let you know if we can help.
You can also check your enquiry later using your email and phone number.